Terms of Service

Effective Date: October 17, 2025
Issued by: Kenller Trading Company Limited
Registered Address: Room 2105, 21/F, Tung Wai Commercial Building, 109–111 Gloucester Road, Wan Chai, Hong Kong

1. Introduction

Welcome to our online store. These Terms of Service (“Terms”, “Agreement”) are entered into by and between Kenller Trading Company Limited (“we”, “us”, or “our”) and you (“you”, “your”, or “user”).
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our website. By using our services, you represent that you have the legal capacity to enter into this Agreement.

3. Account Registration

To make a purchase, you may need to create an account. You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.

4. Orders and Payments

All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.
Prices are displayed in the currency shown on the website and do not include taxes or import duties unless otherwise stated.

5. Shipping and Delivery

We offer worldwide shipping. Delivery times are estimates and not guaranteed.
Once an order is shipped, we are not responsible for delays caused by customs or carrier issues.
Shipping costs and delivery options will be displayed at checkout.

6. Returns and Refunds

We accept returns under our Return Policy, provided the items are unused and in their original condition.
To initiate a return, please contact our support team within the period specified in the Return Policy.
Refunds will be processed to your original payment method once the return is received and inspected.

7. Product Information

We strive to display accurate product descriptions and images. However, colors, sizes, and packaging may vary slightly due to photography and manufacturing differences.
We reserve the right to modify product specifications without notice.

8. Intellectual Property

All content on our website, including text, graphics, images, logos, and designs, is the property of Kenller Trading Company Limited or its licensors.
You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

9. Prohibited Activities

You agree not to:

Use our services for unlawful or fraudulent purposes.
Interfere with the website’s security or functionality.
Transmit viruses, malware, or harmful code.
Resell or commercially exploit our website or its content without authorization.

10. Limitation of Liability

To the fullest extent permitted by law, Kenller Trading Company Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including lost profits or data.

11. Indemnification

You agree to indemnify and hold Kenller Trading Company Limited harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Changes to Terms

We may update these Terms from time to time. Changes will take effect immediately upon posting on our website.
Your continued use of our services after any modification constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 Email: admin@kenller.com
🏢 Kenller Trading Company Limited
Room 2105, 21/F, Tung Wai Commercial Building, 109–111 Gloucester Road, Wan Chai, Hong Kong